The server logs report is a summary of all problematic traffic, and helps you to discover conversion problems, tracking errors and also detect fraudulent activities. These activities and problems may include, users not meeting geo-targeting, affiliates mis-formatting a tracking link, affiliates delivering conversions over caps, etc.


To access Server Log, go to Reports -> Server Log.



The server log report looks not much different from a general report or conversion report. You can filter server log by a variety of parameters: offers, affiliates, advertisers, action, source ID, affiliate manager, advertiser manager and code.



Actions:


The server log report shows instances for 2 actions in your ad server: clicks, conversions and postbacks. Definition of each action is explained below:

  • Click: the type of instances where clicks are not going to behave as intended
  • Conversion: the type of instances where conversions from advertiser are not going to behave as intended, mostly the conversions were rejected by offerslook ad server for certain reasons
  • Postback: the type of instances where postbacks fired from offerslook ad server to affiliate, including successful and failed cases

Code & Message


Code, or more specifically server log responses, tells you why this action causes the traffic in the server log report, or being rejected. And Message gives a full explanation of this response.


Below is a list of codes that you might see in the server log report:

  • "Offer Not Found": Requested tracking link is for an invalid offer ID.
  • "Offer Status Error": Status of the offer has been changed from active to other status, such as pending, paused or deleted.
  • "Affiliate Not Found": Requested tracking link is for an invalid affiliate ID.
  • "Affiliate Status Error": Status of the affiliate has been changed from active to other status, such as blocked or deleted.
  • "Affiliate Access Denied”: Affiliate does not have the permission to run the offer. This may happen when the offer is set to private or require approval, but the affiliate is not granted with permission.
  • "UA Not Found": User Agent information of the click is empty.
  • "Country Not Matched": Click is from a country that does not match Geo Targeting setting.
  • "City Not Matched": Click is from a city that does not match Geo Targeting setting.
  • "Platform Not Identified": Clicks is generated from a platform that could not be identified.
  • "Platform Not Matched": Clicks is generated from a platform that does not match Platform Targeting setting.
  • "Device OS Not Identified": Clicks is generated from a operating system that could not be identified.
  • "Device OS Not Matched": Clicks is generated from a operating system that does not match OS setting.
  • "Version Not Identified": Clicks is generated from operating system version that could not be identified.
  • "OS Version Not Matched": Clicks is generated from operating system version that does not match OS setting.
  • "Test Mode Enabled": Test mode has been enabled for this click.
  • "Offer Caps Exceeded": Offer has exceeded the pre-set caps.
  • "Affiliate Caps Exceeded": A specific affiliate has exceeded the pre-set caps appointed for this affiliate.
  • "Duplicated Click ID": Click ID is duplicated. This may happen when advertiser sends Click ID twice to you. 
  • "Invalid Security Code": Security Code of the advertiser is invalid.
  • "IP Not Whitelisted": Conversion IP from advertiser does not match the pre-set advertiser whitelist IP addresses.
  • "Click ID Not Found": Click ID is empty.
  • "Click ID Error": Click ID is invalid. This may happen when advertiser sends the wrong click ID to you, for example advertiser may send click ID of other channels to you.
  • "Offer Pricing Type Not Matched": Conversion from the offer does not match the offer pricing type (CPI, CPA, CPC). This may happen when you change the pricing type before you receive the conversion.
  • "Affiliate Postback Succeeded": Postback is successfully fired to affiliate.
  • "Affiliate Postback Failed": Postback fails to be fired to affiliate.
  • "Affiliate Postback Format Error": URI of affiliate postback is invalid. This may happen when affiliate postback is not correct.

For more info. of Offerslook, visit www.offerslook.com

For more Support Center articles, visit support.offerslook.com

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